Shipping policy

Shipping Policy

I proudly offer  worldwide shipping via and Free-Worldwide-Shipping on orders over $74! Please note that we require 10to 15 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days. Please consider any holidays, natural disasters or pandemics may impact delivery times.

For pre-ordered items:

The products in my store are all pre-ordered.If it is a gift for a friend, please ensure sufficient production and shipping time before placing an order

Tracking your order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.

Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at lovi552155337@gmail.comif you believe you have provided an incorrect shipping address.

Returns:

Because our store specializes in customized handmade products, we do not support returns or exchanges (unless you receive a product with functional quality issues, such as the ball not being able to turn, etc.). Due to the handmade coating, each ball may have slight differences, which cannot be used as a reason for returns or exchanges. Please be informed

Lost/Stolen Packages:

JorryPotter handmade Store is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at  lovi552155337@gmail.com